1️⃣ What kind of products do you sell?
We specialize in unique, wow, and trending products that make life easier, smarter, and more beautiful. Our collection includes lifestyle gadgets, smart accessories, home essentials, and innovative problem-solving products.
2️⃣ Are your products original and high quality?
Yes! We ensure that all our products are high-quality, carefully selected, and tested before being listed on our store. Customer satisfaction is our priority.
3️⃣ How can I place an order?
Placing an order is simple:
1. Browse our collection and select your favorite items.
2. Click "Add to Cart" and proceed to checkout.
3. Enter your shipping details and choose your payment method.
4. Confirm your order, and you're done!
4️⃣ Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save addresses, and get exclusive discounts.
5️⃣ How do I know if my order is confirmed?
After placing your order, you’ll receive a confirmation email or SMS with your order details. If you don’t receive it, check your spam folder or contact us.
6️⃣ What if I entered the wrong shipping address?
Please contact our support team immediately at [hulmizone@gmail.com] or WhatsApp [+92 321 9584625]. If your order has not been shipped, we can update your address. Otherwise, we are not responsible for incorrect addresses.
7️⃣ Can I modify my order after placing it?
If your order has not been processed, you can contact us to make changes. Once shipped, modifications are not possible.
8️⃣ What if I am not home when my order arrives?
Our courier partner will attempt delivery twice. If you miss both attempts, the order may be returned to us. In that case, you’ll need to place a new order.
9️⃣ Do you have a return or exchange policy?
Yes! We offer hassle-free returns and exchanges. Check out our [Return & Exchange Policy] for more details.
🔟 Can I get a refund?
Refunds are available for eligible products. If you receive a damaged or incorrect product, contact us within 24 hours of delivery with proof, and we’ll guide you through the process.
1️⃣1️⃣ Do you offer international shipping?
Currently, we only deliver within Pakistan, but we are working on expanding worldwide soon! Stay tuned for updates.
1️⃣2️⃣ Are there any hidden charges?
No! The price you see at checkout is the final price. If any delivery charges apply, they will be clearly mentioned before payment.
1️⃣3️⃣ How can I get discounts or promotions?
We frequently offer discounts, flash sales, and special promotions. Subscribe to our newsletter and follow us on Instagram/Facebook to stay updated.
1️⃣4️⃣ Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across Pakistan. Simply place your order and pay when you receive it.
1️⃣5️⃣ How long does shipping take?
Pakistan: 3-7 business days (depending on your location).
International: Currently, we only ship within Pakistan. Stay tuned for global shipping updates!
1️⃣6️⃣ How can I track my order?
Once your order is shipped, we’ll send you a tracking number via SMS or email. You can track your order through our courier partner’s website.
1️⃣7️⃣ What are the shipping charges?
Free Shipping on orders above [3000].
Standard shipping charges apply for orders below this amount and will be calculated at checkout.
1️⃣8️⃣ What payment methods do you accept?
We accept:
✅ Cash on Delivery (COD)
✅ Bank Transfer
✅ JazzCash / Easypaisa (Details provided at checkout)
1️⃣9️⃣ Can I cancel my order?
Yes, you can cancel your order before it is shipped by contacting our support team at [hulmizone@gmail.com] or [03219584625]. Once shipped, orders cannot be canceled.
2️⃣0️⃣
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with photos. We’ll guide you through the replacement or refund process.
2️⃣1️⃣Do you offer returns or exchanges?
Yes, we have a [Return & Exchange Policy]. If your product is eligible, you can return or exchange it within [X] days of delivery.
How can I contact customer support?
2️⃣2️⃣You can reach out to us via:
📩 Email: [hulmizone@gmail.com]
📞 WhatsApp: [03219584625]
📍 Social Media: [https://web.facebook.com/HULMIZONE]
